Firstly, if you’re visiting this page it probably means you’ve bought something from us, so we owe you a big 'Thank you'! Here at Karinear Appliances, we stand behind the quality and functionality of our products.

1. Terms and Conditions of Return & Refund

  • 3-Year Free Replacement: We provide a 3-year free replacement for all products purchased from karinearappliances.com. If your product experiences a covered manufacturing defect within 3 years of purchase, we will replace it with a new one of the same model.
  • Return Window: You have 30 days from the date you receive the product to return it for a full refund. For covered defects occurring within the 3-year warranty period, you are eligible for a free replacement instead of a refund.

When returning or exchanging, please keep the following in mind:

Eligible Items Ineligible Items
  • Unused items in their original condition, including all packaging and instructions.
  • Slightly tested or displayed items in good overall condition.
  • Items with obvious stains or damage.
  • Items missing parts or accessories.
  • Modified or altered items.
  • Items past the 30-day return deadline (for refunds).
  • Items with strong odors (smoke, perfume) or foreign objects (pet hair).

Return Process

  1. Contact our customer service via email within 30 days of receipt to explain the reason and provide your order number.
  2. Our customer service team will review your request and provide the return address.
  3. Package the product securely and ship it back to the provided return address.
  4. Once received and inspected, we will process your refund within 2 business days. If more than 10 business days have passed since your return was approved, please contact us at support@karinearappliances.com.

Return Shipping Methods & Costs

  • Returned items must be shipped back by post.
  • If the return is due to non-human factors (such as product defects or transit damage), Karinear will bear the return shipping costs.
  • If the return is due to personal reasons (such as changing your mind or purchasing the wrong product), return shipping costs are the responsibility of the customer.

2. Damages and Issues

Please inspect your order upon reception. Contact us within 7 days of delivery if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

3. After-Sale Service Contact

Contact Us:

⚠️ Important Note:
All returns or exchanges must be requested and approved first. Any return or exchange without prior application will not be accepted.

Not found a solution? Email us at support@karinearappliances.com so we can better understand how to help your situation.

Exchange & Return